A McDonald’s customer is suing the chain after they claimed that the cheese in their Big Mac almost killed them.
Charles has a milk allergy, so he always made sure to order his burgers without the cheese. However, he claimed that there was an unseen slice packed inside, which wasn’t revealed until he bit into his burger.
Charles had ordered the Big Mac via the food delivery app DoorDash, but requested “NO American cheese,” according to a screenshot of the order attached to the lawsuit.
Customer speaks out about McDonald’s order
The man spoke out about hisMcDonald’sorder via his lawyer, stating: “I’ve had to go through my entire life having to tiptoe around menus, dealing with staff that doesn’t know how to handle food allergies, and so on.
“Allergies should be such a simple thing to be able to cater to as an establishment. There’s no reason why it can’t be clearly listed, options aren’t included when making an order to indicate allergies, and the staff properly trained to handle such a simple thing.”
The local McDonald’s branch addressed the situation, writing that “Nothing is more important than the safety of our customers. We take every complaint seriously and are actively reviewing these claims.”
Another McDonald’s customer went viral,claiming she was discriminated against after being kicked out of the store.
Lauren Lewis was a Food Writer on Dexerto’s UK team and is a Master’s graduate. Her expert coverage areas include McDonald’s, KFC, Wendy’s, Chick-fil-A, Starbucks, Taco Bell, and Domino’s Pizza, as well as viral food stories from YouTube, TikTok, and X/Twitter.
